Legal notices

Editor:

This websited was edited by: SEE (Bordeaux Excellence- Bordeaux 360) is a limited liability company registered with the Trade and Companies Registry of Bordeaux under No. RCS Bordeaux  441331477-NAF 7911 Z whose Registered Office is located at 49 rue Camille Godard , 33000 Bordeaux - FRANCE.

SEE (Bordeaux Excellence - Bordeaux 360) is registered as a Travel Agent under No. IM 033 110 010.

Intra-Community VAT No.: FR24441331477

Financial guarantee: BPACA

Travel Agency Liability Insurance Policy No. HISCOX HA RCP0241453

This website was declared with the Commission Nationale de l'Informatique et des Libertés (CNIL France) as of March 20, 2015 – Declaration receipt No. 1845104 v 0

Publication management is handled by Christophe Tissinier as SEE’s General Manager

Phone + 33 (0) 556 442 768

GENERAL SALES TERMS

General sales terms governing the relations between travel agents and their clients are governed by French inter-ministerial order of June 14, 1982.

SEE (Bordeaux Excellence) informs the public that all booking requests for any of the programs proposed by SEE (Bordeaux Excellence) implies acceptance without reserves regarding the general terms and conditions which might be applicable for a specific supplier or program.

The service or services being the purpose of a contract between SEE (Bordeaux Excellence) and the client company will be defined in a document called PRO FORMA

 

  1. RESERVATIONS & PAYMENT TERMS

A- Groups

Any booking will be maintained and considered firm only upon receipt of written confirmation by post, fax or email & after immediate payment of the first deposit of 30% of the total estimated price of the services such as defined on the order form, followed by payment of a second instalment of 60% of the total estimated price of the services listed on the order form 60 days prior to the starting date of the program and the settlement of the remaining balance upon receipt of the final invoice including all regularization and additional services that may have been provided to the client company.

B-INDIVIDUALS (FIT)

Except where a particular program contains a provision to the contrary, whenever a booking takes place more than 30 days before the starting date of the program, service or tour, such registration can only be made and maintained upon receipt of 100% payment of said service 15 days prior to the starting of the program. Any additional items or services will be invoiced following the program.

1.2 Each payment request will be fulfilled by the client company immediately, and on first request by SEE (Bordeaux Excellence)

1.2.B Payment for FIT services should be made either by Wire transfer or by Credit Card (VISA or MasterCard). SEE/ BORDEAUX EXCELLENCE will add 3% to the total invoice as a handling charge for payments by Amex.

1.3 All amounts remaining unpaid at the date mentioned on the invoice or order form lead to the application of penalties of an amount equal to one and a half times the legal interest rate.

1.4 All payments must be sent to SEE (Bordeaux Excellence) by swift bank transfer or bank draft in Euros to our account at:

BPACA 14, avenue Ariane 33700 MERIGNAC - France

Bank: BPACA CAE GIRONDE

IBAN FR76 1090 7000 0112 0214 8535 913

BIC: CCBPFRPPBDX

Intra-community VAT: FR24441331477

1.5 All services are payable in Euros, SEE (BORDEAUX EXCELLENCE) cannot be held responsible in any way for the possible variation in the Euro exchange rate compared to the client’s company currency.

  1. NET PRICES – VAT INCLUDED

SEE (BORDEAUX EXCELLENCE) has the right to revise prices in the event of circumstances beyond its control for which it could not be held responsible such as tax increases, oil rates, wage increases.

SEE (BORDEAUX EXCELLENCE)  may therefore notify all price increases up to 30 days before the starting date of the program (except “ force majeure ”as specified in paragraph 4), in accordance with existing French legislation. If the increase is greater than 10% of the price mentioned at the time of booking, the client may cancel the booking and obtain reimbursement of the installments or the amount already paid by them, by notifying SEE (BORDEAUX EXCELLENCE) within 8 days.

  1. SPECIAL PROVISIONS

SEE (BORDEAUX EXCELLENCE) may be required to sign contracts on the client’s behalf with various service providers such as hotel reservations, venues for evening parties, restaurants and transportation in order to fully complete its mission.

In this case, SEE (BORDEAUX EXCELLENCE) agrees to notify the clients with the terms and conditions imposed by these providers as far as deposits, bookings, cancellation and order changes are concerned.

In the event of a requested deposit used for booking, the client agrees to settle them on the first request from SEE (BORDEAUX EXCELLENCE); these deposits will be listed as a surcharge to the sums directly required by SEE (BORDEAUX EXCELLENCE) on its order form

  1. RELEASE FROM LIABILITY DUE TO “FORCE MAJEURE”

SEE (BORDEAUX EXCELLENCE) or the client company will be released from all liability if the organization of the event cannot be performed whatever the date of cancellation, due to circumstances beyond its control.

The following is a list of “force majeure” events considered as beyond SEE’s (BORDEAUX EXCELLENCE) or the client company’s control, releasing it from its obligation to perform the event, namely:

  • war in France or client’s company country, riots, fire
  • strikes including transport (planes, train, boats)
  • accidents
  • natural disasters (flood, earthquake, storm, etc.)

In such circumstances, the supply of services can be cancelled on request by either party.

In the event of a “force majeure ” SEE (BORDEAUX EXCELLENCE)  will attempt on clients behalf to obtain any possible refunds of deposits from service providers.

  1. CANCELLATION

A- Groups

Any cancellation, either partial or total, made by the client (except force majeure as specified in paragraph 4), involves the application of the following charges by SEE (BORDEAUX EXCELLENCE), and any cancellation penalties applied by suppliers to be notified in advance to the client

5.1.A TOTAL PROGRAM CANCELLATION (NOT INCLUDING SPECIFIC CONDITIONS GIVEN BY SUBCONTRACTORS)

D= starting date of program

Basis = total amount of services as it is listed on the Pro forma

Before 45 days: 15% of total amount of the services as it is listed on the PRO FORMA

Between 45 &31 days = 30% of total amount of the services as it is listed on the PRO FORMA

From D-30 to D-21 = 40% of total amount of the services as it is listed on the PRO FORMA

From D-20 to D-15 = 60% of total amount of the services as it is listed on the PRO FORMA

From D-14 to D-08 = 80% of total amount of the services as it is listed on the PRO FORMA

Less than 7 days  = 100% of total amount of the services as it is listed on the PRO FORMA

In the event of total cancellation of a program for  “ force majeure ” more than 45 days before arrival, SEE (BORDEAUX EXCELLENCE) will be entitled to claim an amount of 10% in administrative fees above supplier’s cancellation penalties.  This 10% will be calculated on the total amount of services as it is listed on the PRO FORMA to cover time spent on development of the program.

5.2.A  PARTIAL CANCELLATION - Penalties charged not including special subcontractors’ conditions (applying only to individual costs per person and not lot cost due in total)

Any cancellation, either partial or total, made by the client (except force major as specified in paragraph 4), involves the application of the following charges by SEE / BORDEAUX EXCELLENCE-

Client Company will be notified of any cancellation charges applied by service providers above the percentage level specified below which will be deducted from all refunds except from the 5% SEE/ BORDEAUX EXCELLENCE fees

B-INDIVIDUALS (FIT)

5.1.B TOTAL PROGRAM CANCELLATION (EXCEPT SPECIFIC CONDITIONS GIVEN BY SUBCONTRACTORS)

D= starting date of program

Basis = total amount of services as it is listed on the ORDER FORM

Between 45 &30 days = 15% of total amount of the services as it is listed on the ORDER FORM

From D-30 to D-21 = 30% of total amount of the services as it is listed on the ORDER FORM

From D-20 to D-15 = 50% of total amount of the services as it is listed on the ORDER FORM

From D-14 to D-08 = 75% of total amount of the services as it is listed on the ORDER FORM

From D-07 to D-04 = 90 % of total amount of the services as it is listed on the ORDER FORM

Less than 4 days    = 100% of total amount of the services as it is listed on the ORDER FORM

In the event of total cancellation of a program for any reason including “force majeure” more than 46 days before arrival, SEE / BORDEAUX EXCELLENCE will be entitled to claim an amount of 10% in administrative fees above supplier’s cancellation penalties.  These 10% will be calculated on the total amount of services as listed on the ORDER FORM to cover time spent on development of the program.

5.2.B PARTIAL CANCELLATION-Penalties charged not including special suppliers’ conditions (applying only to individual costs per person and not lot cost due in total)

EXCEPT SPECIFIC CONDITIONS GIVEN BY SUBCONTRACTORS

- Cancellation up to 60 days before the first day set for the performance of service: The client may cancel 20% of the amount of the service without penalty. Beyond this percentage, compensation equal to 50% of the cancelled budget will apply,

- Cancellation between 59 and 30 days before the first day set for the performance of service: The client may cancel 10% of the amount of the service without penalty. Beyond this percentage, compensation equal to 60% of the cancelled budget will apply

- Cancellation less than 30 days before the first day set for the performance of service: The client may cancel 5% of the amount of the service without penalty. Beyond this percentage, compensation equal to 80% of the cancelled budget will apply.

- Cancellation less than 8 days before the first day set for the performance of service: Compensation fees equal to 100%

 

  1. MODIFICATIONS

6.1 As ground tour operator, SEE (BORDEAUX EXCELLENCE) shall carefully select its service providers and organize the trip or package with care.

6.2 If the service provider is under SEE’s (BORDEAUX EXCELLENCE) responsibility, SEE (BORDEAUX EXCELLENCE) will be entitled to supply in compensation a service of equivalent or superior quality. In this case, no compensation can be claimed.

To avoid any doubt, modifications as to the order or the schedule of the services, the replacement of a hotel or restaurant with another of equivalent quality, or the replacement of one visit with another having equivalent interest, do not constitute modifications of an essential element where technical requirements render such changes necessary.

6.3 It should be specified that SEE’s (BORDEAUX EXCELLENCE) liability for loss or damages incurred by the client will exist, except if these damages are the result of “force majeure”, as specified in paragraph 4. If the alternative service is of inferior quality to the one planned originally, the amount of the indemnity will be limited only to this failing service.

  1. INSURANCE AND GUARANTEE

SEE (BORDEAUX EXCELLENCE) reminds its clients that they must ensure that they fulfill the conditions for entering territory under French legislation for health, customs and exchange control.

SEE (BORDEAUX EXCELLENCE) is fully insured pursuant to French legislation for travel agencies with the HISCOX insurance Company and has a bank guarantee c/o the Banque Populaire Aquitaine Centre Atlantique.

It is highly recommended that the client purchase an insurance policy covering assistance, cancellation fees and lost luggage, as this is not included in our services. The client, FIT or group leader should be informed by the organizing travel agent

  1. COMPLAINTS

All claims should be immediately sent to SEE (BORDEAUX EXCELLENCE) and confirmed in writing, in order to find a solution immediately. If this cannot be done, the detailed claim should be sent by mail within a deadline of 14 days after the end of the services.

After this deadline, the claims will no longer be accepted.

In the event of a dispute of any kind whatsoever, the Bordeaux Trade Court of Commerce will be solely competent. Each party hereto submits to the exclusive jurisdiction of such court.

The French Law is the only enforceable one.

 

Photo credits:

Eric Barrière – Agence APPA

Jonathan Vindiolet

IPC

Jean Claude Guilloux pour Harry & Associés

Anne Lanta/Agence Heurisko

Rémy Martin / Gérard Martron

Arteka

Château d’Issan

Ph. Laplace

Musée Cristobal Balenciaga

Jacques Rouaux

Château de Roquetaillade

SEMITOUR

CDT64

Alain Benoit

Photo Deepix

Viniv

Lerouet, Château Pichon Baron

Matthieu Cellard

Château Cordeillan Bages

Aynaut

Olivier Aumage

Château la Treyne

Les Sources de Caudalie

Andrea HERZOG

CRT Aquitaine

Agence Anaiak

Julien Faure

Cyril Bernard

OT BDX F.Pointet

Honda 2016

Philippe Roy

Photos may differ from actual places

 

Website Design:

Agence ATYPICOM, 2 impasse des Mûriers, 33700 Mérignac

Phone: +33 (0)5 56 12 05 99

www.atypicom.fr

Project Manager: Eric Garletti

eric@atypicom

 

Intellectual Property 

Any complete or partial representation of this website or its contents (general format, text, sounds, logos, moving or still pictures), by any means whatsoever, without SEE’s prior express and written permission is strictly forbidden and constitutes forgery punishable under French Intellectual Property Legislation.

The abuse of alcohol is dangerous for your health. Drink in moderation.

Technical Questions

You may send any technical questions concerning this website by email to see@see-travel.com

Web Hosting

This website is hosted by the company OVH

English translation:

Christi Bishop Vergez

Phone: +33 (0)6 18 15 30 71

www.helpinghandinfrance.com